Terms of Service

Effective date: July 1, 2026 · Previous version: April 20, 2026

At a glance These Terms govern your use of Unitra. They cover your account, billing, acceptable use, and liability, and include US-resident-specific arbitration and class-action-waiver provisions in Section 13. Consumers in the European Economic Area, United Kingdom, and certain other jurisdictions retain their mandatory statutory rights, which override anything in these Terms to the contrary.

1. Acceptance of Terms

By creating an account, downloading the desktop application, or otherwise using Unitra's services — including the desktop application, cloud translation APIs, and website (collectively, the "Services") — you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not create an account and do not use the Services. These Terms, together with our Privacy Policy, form the complete agreement between you and Unitra, Inc. ("Unitra," "we," "us," or "our").

2. Service Description

Unitra provides real-time voice translation software. The Services include:

A desktop application with local speech recognition and translation
Cloud-based machine translation via our API
Game-specific terminology support
Account management and usage tracking

Plan-specific limits — including monthly character allotments, supported language pairs, and feature availability for the Free and Pro tiers — are published on our pricing page and in the application. We may introduce, modify, or discontinue features from time to time; where a change materially reduces the functionality of a paid plan during a billing period, you may cancel and receive a pro-rated refund of the unused portion.

No service-level guarantees. Unless we enter into a separate written service-level agreement with you, the Services are provided without any uptime or availability guarantee, subject to the mandatory consumer-protection rights referenced in Section 8.

Beta and Experimental Features

We may label certain features as "beta," "preview," "experimental," or "early access." These features are provided on an as-is basis for evaluation, may be unstable, may be modified or withdrawn at any time, and are excluded from any service-level commitments and from warranties to the maximum extent permitted by applicable law.

3. Accounts and Eligibility

To use certain features, you must create an account. You agree to:

Provide accurate and complete registration information and keep it up to date.
Maintain the security of your account credentials and not share them.
Notify us promptly at info@unitra.ai of any unauthorized access to your account.

You are responsible for all activity that occurs under your account, except to the extent caused by our breach of these Terms or of applicable law.

Minimum age. You must be at least 13 years of age (or older where local law requires a higher minimum — for example, 16 for users in the European Economic Area and the United Kingdom, and, where applicable, the minimum digital-consent age under Art. 8 GDPR in your Member State). Users below the age of majority in their jurisdiction represent that they have the involvement of a parent or legal guardian, who accepts these Terms on their behalf. Unitra is not designed for, and we do not knowingly collect personal information from, children below the applicable minimum age.

4. Billing and Subscriptions

Unitra offers a Free tier and a Pro tier ($9.99 USD / month, excluding applicable taxes). Key billing terms:

Payments are processed by Stripe, Inc. Your use of Stripe's services is also subject to Stripe's terms.
Pro subscriptions renew automatically each month at the then-current price until cancelled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
We will send you an auto-renewal reminder by email before each renewal where required by applicable law (including California Business & Professions Code §17602, the German Fair Consumer Contracts Act, and the EU Consumer Rights Directive), at the cadence required by the law in your jurisdiction.
Taxes. Prices shown are exclusive of applicable sales, use, value-added, goods and services, or similar taxes, which will be added at checkout where required. Stripe's tax calculations apply; invoices are available in your billing portal.
As a general matter we do not offer partial refunds for unused portions of a billing period, except (i) where required by mandatory consumer-protection laws in your jurisdiction, (ii) where we materially reduce the functionality of a paid plan mid-period as described in Section 2, or (iii) at our discretion.
We may change pricing or plan features with at least 30 days' notice sent to the email address associated with your account; changes take effect at the start of your next billing period and you may cancel before that point if you do not accept them.

EU/UK Right of Withdrawal (Cooling-Off)

If you are a consumer resident in the EEA, the United Kingdom, or Switzerland, you have a statutory right to withdraw from a paid subscription within 14 days of entering into the contract, for any reason. However, by starting to use the paid Services during this period you expressly request that we begin performance immediately and acknowledge that, once the Services have been fully performed, you lose your right of withdrawal for that period (EU Consumer Rights Directive Art. 16(a)). If you withdraw during the 14-day window, we will refund the payment you made for the subscription, less a pro-rated amount for the paid Services you actually used up to the point of withdrawal.

To exercise your right of withdrawal, notify us at info@unitra.ai with a clear statement of your decision to withdraw.

5. Acceptable Use

You agree not to, and not to permit anyone else to:

Reverse engineer, decompile, or disassemble the Services or any underlying models, except to the extent that applicable law (for example, EU Directive 2009/24/EC Art. 6 on interoperability) expressly prohibits such a restriction.
Circumvent rate limits, usage quotas, authentication, or other technical restrictions.
Use the Services to generate, relay, or translate content that is unlawful, defamatory, harassing, sexually exploitative of minors, promotes violence or terrorism, infringes intellectual property or privacy rights, or that we are otherwise required to block under applicable law.
Use the Services to facilitate or launder AI-generated misuse, including using translation as a step in producing CSAM, targeted harassment, disinformation campaigns, non-consensual intimate content, or content designed to impersonate a real person in a deceptive manner.
Resell, redistribute, or sublicense access to the Services, or provide them as a managed service to third parties, without our prior written consent.
Interfere with or disrupt the integrity, security, or performance of the Services, or attempt to gain unauthorized access to our systems.
Use automated means to access the Services beyond the documented API and reasonable product usage.
Use the Services in violation of applicable export-control and economic-sanctions laws, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), the U.S. Department of Commerce (including the Export Administration Regulations), and analogous regimes in the EU, UK, and elsewhere. You represent that you are not located in, under the control of, or a national or resident of any country or region subject to comprehensive U.S. or EU sanctions, and that you are not listed on any U.S. or EU restricted-party list.

Copyright and DMCA Notices

We respect intellectual property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA) and equivalent laws. To submit a notice, send a written communication to our designated agent at info@unitra.ai that includes (i) your physical or electronic signature; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and sufficient information to locate it; (iv) your contact information; (v) a statement of good-faith belief that the use is unauthorized; and (vi) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder. Counter-notices may be submitted using the procedure in 17 U.S.C. §512(g). We may terminate the accounts of repeat infringers in appropriate circumstances.

6. Intellectual Property and Your Content

Our property. Unitra and its licensors own all rights in the Services, including the software, models, branding, and documentation. These Terms do not grant you any ownership rights in the Services and no rights are granted by implication, estoppel, or otherwise beyond those expressly stated here.

Your content. You retain all rights to the content you submit to the Services (including audio you choose to upload and text you submit for translation). You grant Unitra a limited, non-exclusive, worldwide, royalty-free, non-sublicensable (except to our sub-processors strictly to operate the Services on our behalf) license to host, store, transmit, process, display, and otherwise use your content solely:

to provide the translation functionality you request and return results to you;
to operate, secure, and troubleshoot the Services;
to comply with law; and
to improve our models, but only where you have given explicit opt-in consent for that use as described below.

This license terminates when the corresponding content is deleted from our systems or when your account is deleted, except (i) for back-up copies that age out on the schedule described in our Privacy Policy, and (ii) for data that has been irreversibly de-identified such that it can no longer be reasonably re-associated with you (in which case the resulting anonymous data is no longer personal data and is not subject to the licence reverting).

Use of Content for Service Improvement

Use of your translation content for model improvement is governed strictly by the toggles in Settings > Privacy in the application, and applies equally to Free and Pro users:

By default, we do not use your content to train or improve our models. This applies regardless of whether you are on the Free tier or the Pro tier.
If you turn on the single "Help Improve Unitra" switch (opt-in), translation text you submit after that point may be retained and used to improve our translation models, subject to the retention and de-identification rules in our Privacy Policy.
The same switch also covers short clips of your own microphone audio captured during normal use, retained to improve recognition accuracy — linked to your account for up to 90 days (you can delete them at any time during that period), then de-identified and kept for a maximum of 2 years from collection, after which they are permanently deleted, all as described in our Privacy Policy. (To allow text but not audio for your account — or vice versa — email info@unitra.ai.)
Consent is freely given, specific, and can be withdrawn at any time without affecting your ability to use the Services.

This provision is aligned with, and must be read together with, Section 3 of the Privacy Policy. If there is any conflict between these Terms and the Privacy Policy concerning the collection or use of personal data, the Privacy Policy controls.

Feedback

If you send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or obligation to you. You warrant that any feedback you submit is your own and does not infringe a third party's rights.

7. Third-Party Services

The Services integrate with third-party providers for infrastructure, translation processing, and payments. An itemized, current list of these providers — including the entity, purpose, and processing location — is maintained at unitra.ai/sub-processors and discussed in Section 6 of our Privacy Policy. Your direct use of a third-party service (for example, logging into Stripe's customer portal) is additionally governed by that provider's own terms; we are not responsible for third-party services beyond our role as a customer of those providers.

8. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Translations are generated by machine-learning models and may contain errors. Unitra does not guarantee the accuracy, completeness, or reliability of any translation output. You should not rely on translations for safety-critical, legal, medical, or financial decisions without independent human review.

Consumer statutory rights. Nothing in these Terms limits or excludes any warranty, guarantee, or statutory right that cannot lawfully be limited or excluded — for example, under the UK Consumer Rights Act 2015, Australian Consumer Law, EU Directive (EU) 2019/770 on digital content and services, or similar laws. Where those laws apply, the disclaimers above apply only to the maximum extent permitted.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL UNITRA OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR UNDER ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

UNITRA'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO UNITRA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100).

Carve-outs. Nothing in these Terms limits or excludes our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) willful misconduct, (iv) any other liability that cannot be limited or excluded under applicable law, or (v) in the case of EU/UK consumers, liability that cannot lawfully be limited under mandatory consumer-protection law. Where such limitations are prohibited, we are liable only to the minimum extent required by that law.

10. Indemnification

By you. To the extent permitted by applicable law, you will defend, indemnify, and hold harmless Unitra and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, and reasonable legal fees arising out of or related to (i) your breach of these Terms, (ii) your violation of applicable law, or (iii) content you submit to the Services that infringes or misappropriates a third party's rights. This obligation does not apply to claims to the extent caused by Unitra's gross negligence or willful misconduct and does not apply to consumers where local law prohibits such indemnities.

By us. If a third party claims that your permitted use of the Services infringes that party's U.S. or EU patent, copyright, or trademark, we will defend that claim at our expense and pay the damages finally awarded by a court of competent jurisdiction, provided that you (a) promptly notify us in writing, (b) give us sole control of the defense and settlement, and (c) reasonably cooperate. We have no obligation for claims arising from (i) your content, (ii) combinations of the Services with products we did not supply, or (iii) use of the Services contrary to these Terms. We may at our option modify the Services, obtain a license, or terminate the affected functionality with a pro-rated refund. This Section states our sole liability and your exclusive remedy for IP infringement.

11. Termination

By you. You may terminate your account at any time from Settings > Account > Delete Account or by contacting info@unitra.ai. For paid subscriptions, cancellation takes effect at the end of the current billing period unless your jurisdiction's mandatory consumer-protection law requires otherwise.

By us. We may suspend or terminate your access to the Services if you materially breach these Terms, engage in conduct that is reasonably likely to cause harm to other users, us, or third parties, or if we are required to do so by law. Except in cases of serious or repeated breach, imminent risk, or legal compulsion, we will give you reasonable prior notice and an opportunity to remedy the issue before termination.

Appeal. If you believe your account was suspended or terminated in error, you may appeal by writing to info@unitra.ai. We will review appeals in good faith and respond within a reasonable time.

Refunds on termination. If we terminate your paid subscription other than for material breach or unlawful conduct, we will refund the pro-rated portion of pre-paid fees covering the unused part of your billing period. If you are terminated for material breach or unlawful conduct, no refund is due, except where mandatory law in your jurisdiction provides otherwise.

Effect of termination. Your right to use the Services ceases on termination. We will delete your account data on the schedule described in our Privacy Policy, subject to the legal retention exceptions set out there. Sections that by their nature should survive termination — including Sections 6 (ownership), 8–10 (disclaimers, liability, indemnification), 12 (governing law), 13 (disputes), and 14 (miscellaneous) — will survive.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Subject to Section 13 (for US residents) and the following consumer carve-out, any disputes arising from these Terms shall be resolved in the state or federal courts located in Delaware, and you and Unitra consent to the personal jurisdiction of those courts.

Consumer carve-out. If you are a consumer resident in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction whose mandatory consumer-protection laws grant you the right to bring claims in the courts of your country of residence and/or under the law of that country (for example, under Regulation (EU) 1215/2012 ("Brussels I Recast") and Regulation (EC) 593/2008 ("Rome I")), nothing in this Section deprives you of that right. In that case, the governing-law and forum-selection provisions above apply only to the extent they do not reduce the protection you enjoy under the mandatory law of your country of residence.

13. Disputes (US Residents)

This Section 13 applies only if you are a resident of the United States, and is subject to the exclusions in Section 13.6. Consumers outside the United States should read Section 12 instead.

13.1 Binding Arbitration

You and Unitra agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through final and binding individual arbitration, administered by JAMS under its Streamlined Arbitration Rules then in effect. The seat of arbitration is Wilmington, Delaware, but the arbitration may be conducted remotely, and in-person hearings for claims under USD 10,000 may be conducted by phone or video at your request.

13.2 Class-Action and Jury-Trial Waiver

YOU AND UNITRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU AND UNITRA WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator has no authority to consolidate claims or preside over any form of representative proceeding.

13.3 Informal Resolution First

Before filing a claim, you agree to first email info@unitra.ai with a description of the dispute, and we will attempt in good faith to resolve it within 60 days.

13.4 Opt-Out

You may opt out of this arbitration agreement by emailing info@unitra.ai with "Arbitration Opt-Out" in the subject line within 30 days of first accepting these Terms (or first accepting this Section 13 if added later). Opting out does not affect any other part of these Terms.

13.5 Small Claims

Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, in lieu of arbitration.

13.6 Exclusions

This Section does not apply to: (i) claims for injunctive relief to protect intellectual-property rights; (ii) claims that cannot lawfully be subject to a pre-dispute arbitration agreement under applicable law (for example, claims for public injunctive relief under California's McGill rule, which may be brought in court notwithstanding this Section); and (iii) claims by consumers who have opted out under Section 13.4. If any portion of this Section 13 is held unenforceable as to a claim, the rest of this Section continues to apply to that claim to the maximum extent permitted by law; if the class-action waiver in Section 13.2 is held unenforceable, the unenforceable portion shall be severed and the claim shall be brought in court under Section 12.

14. General Provisions

14.1 Changes to These Terms

We may modify these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or in-app before the changes take effect. Where a change materially expands your obligations or reduces your rights, we will require your affirmative acceptance before continued use; otherwise, continued use after the effective date constitutes acceptance. If you do not accept a change, you may cancel your account before the change takes effect and receive a pro-rated refund of any pre-paid fees for the unused portion of your billing period. Nothing in this Section 14.1 is intended to override any mandatory consumer-protection law that treats unilateral changes as unfair; where such law applies, we will obtain your express acceptance or provide you with a right to terminate, as required.

14.2 Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental actions, strikes, labor disputes, utility or telecommunications failures, cyberattacks, or outages or failures of cloud-infrastructure or network providers on which the Services depend. This Section does not excuse payment obligations that have already accrued.

14.3 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be reformed to the minimum extent necessary to make it enforceable, or if reformation is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

14.4 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing to be effective.

14.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent, and any attempted assignment without consent is void. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided that the assignee assumes our obligations.

14.6 Notices

We may give notices to you by email to the address associated with your account, by in-app notification, or by posting on our website. Notices to us must be sent to info@unitra.ai, with a copy by postal mail to the address published on our website where legal service of process is required.

14.7 Entire Agreement

These Terms, together with the Privacy Policy and any additional policies referenced within them, constitute the entire agreement between you and Unitra regarding the Services and supersede any prior or contemporaneous understandings on the subject. If there is a conflict between these Terms and an order form or separately signed agreement with Unitra, the order form or signed agreement controls for the conflicting term.

14.8 Relationship of the Parties

These Terms do not create an agency, partnership, joint venture, or employment relationship. Neither party has authority to bind the other.

15. Contact Us

If you have questions about these Terms, contact us at:

Unitra, Inc.
Email: info@unitra.ai (all inquiries — legal, privacy, security, DMCA / copyright notices, and account appeals)